July 24, 2017

You’re Invited: Have Lunch With a Giants Baseball VP…

Posted : March 21, 2013

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Calaveras Visitors Bureau Taps Giants Baseball VP of Guest Services for Customer Service Workshop at Ironstone

To help kick-off the summer tourism season, the Calaveras Visitors Bureau (CVB) will host a luncheon featuring guest speaker Rick Mears, VP of Guest Services for the San Francisco Giants, on May 1 from 10:30 a.m. to 1 p.m. at Ironstone Vineyards.

Mears, who is entering his 15th season with the Giants (the 2010 and 2012 World Series Champions), will discuss the key elements for providing a great customer service experience by touching on personal anecdotes and examples from his 35 years in the guest services business.  Currently, he is responsible for all ushers, ticket takers, and luxury suite and club level staff on game days at AT&T Park.  He also trains many of the other game day staff working in and around the ballpark in their guest related duties.

Whether a business owner or an employee at a local tourist attraction, Mears’ upbeat and entertaining presentation will present tactics and tools that anyone can use to elevate their customers’ experiences.

The cost of the event, including lunch, will be $25 for CVB members and $35 for non-members.  Those interested in attending can RSVP by calling the CVB at (209) 736-0049 or sending an email to info@gocalaveras.com.

“Calaveras County already has a reputation for being a friendly destination, but we thought it would be fantastic to bring in a speaker who could share how we can continue to improve people’s visits here, bringing them back time and time again,” said Lisa Boulton, Executive Director of the Calaveras Visitors Bureau.  “As we considered speakers who could get local business owners and employees pumped up for the months ahead, our board president, Steve Markle mentioned hearing Rick Mears of the Giants was an excellent customer service speaker. As it happens, Rick was happy to help out, and we’re excited to have him.”

 

*Photo Credit: http://bringingthecheese.blogspot.com/2010/09/day-250-at-park.html

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